ROCKY COMPLETE

• New with tag : Still has the tag attached. It has never been used and has no defects.
• New without tag : It's brand new, but without the tag. It's never been used and has no defects.
• Excellent : Used a few times, but still in excellent condition. It may have some minor imperfections, which are clearly shown and mentioned in the listing.

🚚 Courier used

All shipments are made via GLS , a reliable and fast courier, which allows you to monitor the delivery status in real time via tracking code.

⏱️ Processing and delivery times

• Orders are processed within 2 business days of receiving payment.
• Once the package has been entrusted to the courier, delivery times are as follows: Campania: 24/48 working hours Rest of Italy: 2–4 working days

You will receive a shipping confirmation email with your GLS tracking number as soon as your order is shipped.

💰 Shipping costs

• Standard shipping to Italy: €6.00
• Free shipping on orders over €30.00

All shipping costs are clearly indicated at checkout before payment.

📦 Shipping areas

We ship throughout Italy , including Sicily and Sardinia .
We do not currently ship internationally .

⚠️ Delays and unforeseen events

We always make every effort to meet estimated delivery times.
However, times may be subject to delays in exceptional circumstances, such as:

• national holidays or periods of high traffic (e.g. sales, Christmas, Black Friday);
• adverse weather conditions;
• courier problems or strikes;
• delays beyond our control.

In these cases, we will promptly inform you via email.

📩 Damaged or lost package

If your package is damaged, tampered with, or lost, please contact us within 48 hours of the expected delivery date by writing to jackerosstellarshop@gmail.com , including your order number and any photos of the package.

We will do our best to help you resolve the situation with the courier as quickly as possible.